Effective Date: 1 July 2023

At VeriConneX, we are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information:

We may collect personal information directly from you or through third parties, when you interact with our website, products, or services. The types of personal information we collect may include:

• Name, contact information (such as email address, phone number, and mailing address)
• Demographic information
• Payment details
• Usernames and passwords
• Interactions and communications with us

We collect personal information for the purpose of providing our products and services, improving our offerings, and maintaining customer relationships. We may also collect personal information for marketing and promotional purposes with your consent or as otherwise permitted by law.

2. Use of Personal Information:

We use personal information to:

• Provide and deliver our products and services
• Respond to inquiries and provide customer support
• Process payments and deliver services
• Communicate with you about our products, services, and promotions
• Personalise your experience and improve our offerings
• Conduct market research and analyse usage patterns

We may also use personal information for any other purpose authorised or required by law, or with your consent.

3. Disclosure of Personal Information:

We may disclose personal information to:

• Service providers and business partners who assist us in delivering our products and services
• Third-party payment processors and financial institutions for payment processing purposes
• Regulatory bodies, law enforcement agencies, or other parties when required by law or to protect our rights and property
• With your consent, to other third parties for marketing or promotional purposes

We take reasonable steps to ensure that any third parties with whom we share personal information have privacy practices consistent with the Australian Privacy Principles.

4. Data Security:

We implement reasonable and appropriate security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure storage and transmission of personal information
• Restricted access to personal information on a need-to-know basis
• Regular monitoring and testing of our systems and processes
• Employee training on privacy and security practices

While we strive to protect personal information, no data transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security of personal information.

5. Access and Correction:

You have the right to access and correct your personal information held by us. If you would like to request access to or update your personal information, please contact us using the details provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe, subject to any exceptions or limitations under the Australian Privacy Act.

6. Direct Marketing:

With your consent, we may use your personal information to send you marketing communications about our products, services, and promotions. You have the right to opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

7. Cross-border Data Transfers:

Some of our service providers or business partners may be located outside of Australia. In such cases, we will take reasonable steps to ensure that any cross-border transfers of personal information comply with the Australian Privacy Principles. By providing us with your personal information, you consent to the transfer of your information outside of Australia, as described in this Privacy Policy.

8. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. The updated Privacy Policy will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

9. Complaints and Contact Information:

If you have any concerns or complaints regarding our handling of your personal information or if you would like to exercise your rights under the Australian Privacy Act, please contact us at contact@vericonnex.com

We take privacy concerns seriously and will respond to any complaints or inquiries in a timely and appropriate manner.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting their website at www.oaic.gov.au.

Conclusion:

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Act and the Australian Privacy Principles. By using our website, products, and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

Please note that this Privacy Policy is intended to provide a general overview of our privacy practices and obligations. For more detailed information or specific inquiries, please refer to the full text of the Australian Privacy Act or contact us directly.

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